Refund Policy
Refund Policy for MyStreaming.my.id
Effective Date: 5 January 2024
Thank you for choosing MyStreaming.my.id. We understand that circumstances may arise that require you to seek a refund. This Refund Policy outlines the terms and conditions for refund requests on our platform.
1. Eligibility for Refunds
1.1 Subscription Services
Refunds for subscription services are subject to the following conditions:
-
Monthly Subscriptions: Refunds may be requested within the first 7 days of the initial subscription purchase. After this period, refunds will not be issued for the current billing cycle.
-
Annual Subscriptions: Refunds may be requested within the first 30 days of the initial subscription purchase. After this period, refunds will not be issued for the current billing cycle.
1.2 One-Time Purchases
Refunds for one-time purchases (e.g., video rentals or purchases) are subject to the following conditions:
-
Rental Refunds: Refunds may be requested within 24 hours of the rental purchase, provided the rented content has not been viewed or downloaded.
-
Purchase Refunds: Refunds may be requested within 7 days of the purchase, provided the purchased content has not been viewed or downloaded.
2. How to Request a Refund
To request a refund, please contact our customer support team at info@mystreaming.my.id within the specified refund eligibility period. Provide your account details, transaction information, and a brief explanation of the reason for the refund request.
3. Refund Processing
Refunds will be processed within [number of days] business days after the approval of your refund request. The refund will be issued to the original payment method used for the transaction.
4. Exceptions
Refunds will not be issued in the following circumstances:
-
If the content has been viewed or downloaded.
-
If the refund request is made after the specified refund eligibility period.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at info@mystreaming.my.id.
MyStreaming.my.id is committed to providing a transparent and fair refund process. We appreciate your understanding and continued support.
Thank you for choosing MyStreaming.my.id.